Refund & Return Policy

At Sifelo, we want customers to receive the dry fruits and food products they ordered in the expected condition. This policy explains how cancellations, returns, replacements, and refunds are handled.

Food products may require special handling for hygiene and safety reasons. However, these considerations do not override consumer rights that cannot legally be excluded.

1. Order Cancellation

If you wish to cancel an order, contact Sifelo as soon as possible through the customer support options published on our website.

Cancellation may be possible before an order has been processed or dispatched. Once an order has been packed or dispatched, cancellation may no longer be possible.

We will review cancellation requests based on the order status and applicable law.

If Sifelo cancels an order after payment has been collected, an appropriate refund will be arranged in accordance with applicable law.

2. Returns of Food Products

For hygiene and food-safety reasons, voluntary returns of opened or consumed food products may be restricted.

However, customers may request an appropriate remedy where a product is:

Damaged or defective on arrival.
Incorrectly supplied.
Materially different from its description.
Missing from the order.
Expired at delivery or affected by a substantiated safety or quality issue.
Otherwise eligible for a remedy under applicable law.

Unopened products may be considered for voluntary return where appropriate and permitted by our applicable return arrangements.

3. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect product, or is missing an item, contact us promptly through the support options published on our website.

Please provide your order number, the product name, a description of the issue, and photographs of the product and packaging where available.

We may request reasonable additional information to investigate the matter. After reviewing the request, we will communicate the appropriate resolution.

4. Refund Eligibility

Refunds may be available for eligible cancellations, orders cancelled by Sifelo after payment, confirmed damaged or incorrect products, missing items that cannot be supplied, qualifying delivery failures, or other circumstances where a refund is required by law.

Each request will be reviewed according to the circumstances and applicable legal requirements.

5. Refund Processing

Once an eligible refund is approved, it will generally be initiated through the original payment method where reasonably possible.

The time taken for the amount to appear in your account may depend on the bank, card issuer, UPI service, or payment gateway.

If further information is needed to complete a refund, we will communicate with you through the contact details provided with the order.

6. Replacements and Exchanges

Where appropriate and subject to product availability, Sifelo may offer a replacement or exchange for a qualifying damaged, defective, incorrect, or otherwise eligible product.

If a suitable replacement is unavailable, an appropriate alternative or refund will be considered in accordance with applicable law.

7. Return Shipping and Collection

Where a return is approved, our support team will communicate the applicable return or collection instructions.

Please do not send products to an unconfirmed address. Return shipping and collection arrangements will depend on the nature of the issue and applicable law.

8. Products Not Eligible for Voluntary Returns

Subject to statutory consumer rights, voluntary returns may be restricted for products that have been opened, consumed, tampered with, or damaged through improper handling or storage after delivery.

These restrictions do not remove remedies that may apply to defective, unsafe, incorrectly supplied, or misrepresented products.

9. Contact for Returns and Refunds

For cancellation, return, replacement, or refund requests, please use the customer support contact options published on the Sifelo website.

Please include your order number and a clear description of the issue to help us review your request.

10. Consumer Rights

This policy is intended to operate consistently with applicable Indian law, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

Nothing in this policy limits a right or remedy that cannot lawfully be excluded.