At Sifelo, we aim to deliver your dry fruits and food products safely and efficiently. This policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful placement and payment verification, where applicable.

Processing times may vary depending on order volume, product availability, holidays, and operational requirements. Any specific processing estimate displayed during checkout or communicated with your order should be used as the applicable estimate.

2. Delivery Locations

We deliver to locations in India that are serviceable by our delivery partners. Availability may depend on the destination PIN code and courier coverage.

Please ensure your shipping address, PIN code, and contact details are accurate before completing your order.

3. Estimated Delivery

Delivery estimates, where available, are communicated during checkout or through order-related notifications.

Actual delivery may vary depending on the destination, courier operations, weather, public holidays, transport disruptions, and other circumstances.

4. Shipping Charges

Applicable shipping charges, if any, are displayed during checkout before the order is placed.

Any free-shipping offer will be subject to the conditions displayed when the offer is available.

5. Tracking Information

Where tracking is supported, shipment details may be shared through email, SMS, WhatsApp, or other contact methods provided during checkout.

Tracking information is supplied by the relevant delivery partner and may take time to update after dispatch.

6. Incorrect Delivery Details

Customers should verify their delivery information before placing an order.

If you notice an error, contact Sifelo as soon as possible through the support options published on our website. Address changes may not be possible once an order has been packed or dispatched.

7. Failed Delivery

Delivery may fail if the recipient is unavailable, the address is incomplete, the location is unserviceable, or the courier cannot complete delivery.

Where possible, we will coordinate with the delivery partner regarding further delivery attempts or return-to-sender arrangements.

Any additional delivery charge or refund adjustment will be handled in accordance with the circumstances, the terms disclosed to the customer, and applicable law.

8. Damaged, Incorrect or Missing Orders

Please inspect your order promptly after delivery.

If a product arrives damaged, an item is missing, the wrong product has been delivered, or the package appears tampered with, contact us through the support options published on our website.

Please provide your order number, a description of the problem, and photographs of the product or packaging where available. We will review the issue and communicate an appropriate resolution.

Reporting an issue promptly assists our investigation but does not remove any rights you have under applicable law.

9. Food Product Handling

Please follow the storage instructions on product packaging. If a product appears unsafe, damaged, or tampered with, do not consume it and contact our support team.

10. Delays Beyond Our Control

Severe weather, natural disasters, government restrictions, transport disruptions, or other circumstances beyond reasonable control may affect delivery.

We will make reasonable efforts to provide updates where practicable.

11. Contact and Assistance

For shipping, delivery, or tracking questions, please use the customer support contact options published on the Sifelo website.

12. Policy Updates

We may update this policy to reflect changes in our delivery operations or applicable legal requirements. The latest version will be published on this page.