1. Introduction

Welcome to Sifelo. These Terms & Conditions govern your use of our website and purchases made through our online store.

By browsing our website or placing an order, you agree to these Terms, subject to applicable law.

2. Website Use

You agree to use our website lawfully and to provide accurate information when placing orders or creating an account.

You must not use the website for fraudulent activity, attempt unauthorised access, interfere with website operations, introduce malicious software, or misuse another person’s information.

We may take reasonable steps to protect the website, customers, and business from misuse or suspicious activity.

3. Products and Descriptions

Sifelo offers dry fruits and food products. We make reasonable efforts to present product descriptions, photographs, weights, prices, and other information accurately.

Natural food products may vary in appearance, size, colour, texture, and taste between batches. Please review the product information and packaging before use.

Product photographs are for illustration and product-identification purposes. Actual packaging or appearance may vary where reasonably necessary, without materially misrepresenting the product.

4. Orders and Availability

All orders are subject to product availability and acceptance.

An order acknowledgement does not necessarily constitute final acceptance of an order. We may cancel or decline an order for legitimate reasons, including unavailability, a material pricing error, payment failure, suspected fraud, or inability to deliver.

If payment has already been collected for an order that we cancel, an appropriate refund will be arranged in accordance with applicable law.

5. Prices and Offers

Prices are displayed in Indian Rupees unless otherwise stated. Applicable shipping charges and taxes will be displayed or communicated before checkout completion as required by law.

Prices, product availability, and promotional offers may change. Changes will be handled in accordance with applicable law and the terms communicated at the time of purchase.

Promotional codes and discounts may have separate eligibility conditions and validity periods.

6. Payments

Payments are processed through the payment methods offered at checkout. You must be authorised to use the payment method selected.

Orders may be delayed or declined if payment cannot be completed or verified.

Sifelo will not ask you to disclose your banking PIN, OTP, password, or full payment credentials through ordinary customer-support communications.

7. Shipping and Delivery

Orders are delivered to locations serviceable by our delivery partners. Delivery estimates and any applicable shipping charges are communicated through the website or during checkout.

Delivery times may vary due to location, courier operations, weather, public holidays, or other circumstances beyond reasonable control.

Customers are responsible for providing accurate delivery information. Any delivery issue will be handled in accordance with our Shipping & Delivery Policy and applicable law.

8. Cancellations, Returns and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Return, Refund & Cancellation Policy.

Nothing in these Terms excludes consumer rights or remedies that cannot lawfully be excluded, including rights relating to defective, deficient, damaged, unsafe, incorrectly supplied, or misrepresented products.

9. Food Products and Storage

Please follow the storage instructions and product information provided on the packaging.

Review available ingredient and allergen information before consumption. If you have concerns about a product’s safety or condition, do not consume it and contact us.

10. Accounts and Security

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorised access.

We may take reasonable steps to secure accounts or investigate suspicious activity, subject to applicable law.

11. Intellectual Property

Website text, graphics, photographs, logos, designs, and other content are owned by or licensed to Sifelo unless otherwise indicated.

You may not copy, distribute, modify, reproduce, or commercially exploit website content without permission, except where permitted by law.

12. Third-Party Services

Our website may rely on third-party services for payment processing, shipping, hosting, analytics, and other functions. Those services may be governed by their own terms and privacy policies.

This section does not exclude any responsibility or consumer remedy that applicable law places on Sifelo.

13. Limitation of Liability

To the extent permitted by law, Sifelo will not be liable for indirect or consequential losses arising from website use where such exclusion is lawful.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including statutory consumer rights and other non-excludable liability.

14. Circumstances Beyond Our Control

Delivery or service interruptions may occur due to natural disasters, government restrictions, transport disruptions, widespread technical failures, or other circumstances beyond reasonable control. We will take reasonable steps to minimise the impact where practicable.

15. Complaints and Support

For order-related questions, complaints, or assistance, please use the customer support contact options published on the Sifelo website.

We will review complaints and respond within applicable legal timeframes.

16. Changes to These Terms

We may update these Terms to reflect changes in our operations, website, or applicable law. The current version will be published on this page.

17. Governing Law

These Terms are governed by the laws of India. Disputes will be handled by the appropriate forums or courts having jurisdiction under applicable law. Nothing in this section limits statutory consumer rights or lawful dispute-resolution options.

18. Legal Framework

These Terms are intended to operate consistently with applicable Indian law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other relevant laws and rules, as applicable.